Flavormonks bvba, located at Klotstraat 24, 3600 Genk, is responsible for the collection and processing of personal data as described in this privacy statement.
Your privacy is important to us. We only use your personal data to manage your account, to provide you with our products and services and to inform you about our products and services, to the extent that you have given us permission to do so. We attach great importance to the protection, confidentiality and integrity of your personal data. In this privacy statement we explain what personal data we collect when you use our products and services, why we need this data and how we use it. Flavormonks bvba may change its policy in this area, these changes will be reflected on this page. Consult this page occasionally to determine for yourself whether the policy pursued in this area is in accordance with your own wishes/requirements.
What Flavormonks bvba may register:
When you register with Flavormonks bvba creates an account, places an order or otherwise uses our services, we may process the following data:
Company registration number (if applicable);
First and last name;
Salutation (Mr./Mrs. etc.);
Billing and delivery address;
Payment and billing information, such as bank account number;
Other information relevant to customer surveys and offers;
What Flavormonks bvba does with the collected information:
We only use your personal data for the purposes for which it was collected, and where applicable, to comply with legal obligations. We use your personal data for the following purposes:
Execution of the agreements
We process your personal data in order to provide you with the products and services of your choice. For example, we use this information to instruct our transport partners to deliver your order or to inform our assembly services about the correct delivery location and contact person within your organization.
Customer contact and communication
We use your data to communicate with you via email, chat or other electronic media in connection with our services. For example, you will receive invoices from us and we can communicate with you to, for example, confirm your order, answer questions about products and invite you to participate in customer satisfaction surveys.
We would like to hear from you keep you informed about our products and services via email, chat or other electronic media. You have the right to unsubscribe from this information provision at any time. Depending on your preferences, you can unsubscribe directly or contact our customer service to do this for you.
We may process your information to comply with legal obligations, for example keeping a record of administration or to comply with legitimate requests from competent authorities (e.g. police/justice).
Improvement and personalization of our products and services
We use your personal data to improve our products and services. For example, insight into click behavior and search results on our website can help us to prioritize or identify new product features.
Execution of general business processes, internal management and management reporting
In order to carry out our business activities, we use your personal data for general business processes. For example, we process your data for archiving purposes, management reports, audits and other administrative purposes.
With whom do we share your personal data?
We share your personal data with third parties such as suppliers of products and services, transport partners and hosting/email partners We share your data:
To the extent necessary to conduct our business, provide our services and make our deliveries. This includes, for example, passing on your delivery address to our transport partners and/or suppliers.
In cases where you have given us explicit permission to do so;
If we are lawfully requested to do so in the context of law enforcement, for example, for investigating illegal activities;
To enforce our agreement with you, where appropriate. For example, if you have not paid within the agreed term, we may share your information with a collection agency;
Where are your personal data processed?
Your personal data is processed by our staff at our locations in Genk, Belgium.
Insofar as we transfer personal data to a country outside the European Union or an international organization, we ensure that this is only done to those countries and organizations that guarantee an appropriate protection of your data and rights in accordance with the General Data Protection Regulation (GDPR), or if otherwise permitted under the GDPR.
How long do we keep your personal data?
We only keep your personal data for as long as it is necessary for the purposes for which it was collected or used and/or as long as required by law. If you want to cancel your account, we ask you to contact our customer service. After cancellation, we will delete your personal data without undue delay, but with the exception of the information that we are legally obliged to keep. For example, we are legally obliged to keep data such as copies of invoices for seven years.
Access to and management of your personal data
You can directly view and edit your personal data via your personal account. If you cannot view, correct or delete certain personal data yourself, if you want a copy of your personal data or if you want to submit a request for the restriction of processing, please contact us.
We strive for 100% security when it comes to the collection of your data. In order to prevent unwanted access and use of your data, we have taken measures in terms of hardware, electronically and in our work processes to guarantee this as best as possible and to limit risks to a minimum.
When using our online services, we collect data through cookies and similar technologies. Cookies are text files placed on your device to collect and analyze standard internet log information and information about visitor behavior. This information is used to evaluate visitor behavior on the website and to compile statistical reports on online activities. We record your interaction with our online platform in order to improve our content and services. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but if you want to refuse them you can change this in your browser settings. However, this may prevent you from making optimal use of the website.
Links to other websites
If you believe that this information is inaccurate, inaccurate or incomplete, please then contact us.